Terms of Service
The terms governing your use of this site and your orders.
Acceptance of Terms
By accessing or using this website (matchupmatcha.com) or purchasing MatchUP products, you agree to these Terms of Service. If you do not agree, please do not use the site or purchase our products.
Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from this site or enter the US Open sweepstakes. By placing an order or entering the sweepstakes, you represent that you meet this requirement.
Products & Subscriptions
Founders Circle plans are recurring subscriptions that renew every 4 weeks — Bronze (7 stick packs), Silver (14), or Gold (28) — at the founding rate shown at checkout; you may cancel in accordance with the cancellation terms presented at signup and in your account. The 7-Day Challenge is a one-time, non-recurring purchase — it does not automatically convert into a subscription unless you separately choose to continue with a Founders Circle plan.
Podium and Gold Medal Guarantee — Terms
The Podium Guarantee applies to Bronze and Silver Founders Circle subscription plans (7 and 14 stick packs per 4 weeks). The Gold Medal Guarantee applies to Gold Founders Circle subscription plans (28 stick packs per 4 weeks). To request a refund under this guarantee, you must contact us within 28 days of your order delivery date (within the first subscription period), as confirmed by shipping tracking. Refund requests made after this 28-day window will not be eligible. Podium and Gold Medal Guarantees may be redeemed once per customer, regardless of how many subscriptions, orders, or accounts are associated with that customer. A customer who has previously received a refund under this guarantee is not eligible to redeem it again on a future order. To request your refund, contact us at win@matchupmatcha.com with your order number and reason for dissatisfaction. Refunds will be issued to your original payment method, and when applicable, the gift card will be sent via email. This guarantee applies to the product purchase price and does not cover shipping costs. MatchUP reserves the right to limit or refuse guarantee claims in cases of suspected abuse or fraud.
Orders & Payment
All orders are processed through Shopify, our commerce and payment platform. Prices, availability, and shipping (currently limited to the 50 US states and Washington, DC) are as shown at checkout. We reserve the right to refuse or cancel any order, including for suspected fraud or pricing errors.
Sweepstakes
Participation in the MatchUP US Open Sweepstakes is governed entirely by the separate Official Rules, which control in the event of any conflict with these Terms. See the Official Rules page for eligibility, entry methods (no purchase necessary), prize details, and odds of winning.
Intellectual Property
All content on this site — including the MatchUP name and logo, product photography, copy, and site design — is owned by Kingdom Matcha LLC or its licensors and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.
Disclaimers
MatchUP is a food and beverage product. Statements on this site have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease. Nothing on this site constitutes medical advice — consult a healthcare provider with questions about your individual health needs.
Limitation of Liability
To the fullest extent permitted by law, Kingdom Matcha LLC and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products, beyond the amount you paid for the applicable order.
Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, subject to final confirmation by counsel before launch.
Changes to Terms
We may update these Terms from time to time. Changes take effect when posted to this page; continued use of the site after changes are posted constitutes acceptance of the updated Terms.
Contact
Questions about these Terms? Email us at win@matchupmatcha.com or use the contact form on our Contact page.